EMTECH Support Center
  1. EMTECH Support Center
  2. IT Request

Request a change

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"3abaaf23eb6e7c1e6deb16c136b442db0a1d3ad5_lout","branding":{"id":"8","key":"itm","name":"IT Request","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/315ee4ec-0545-4b53-922f-8223624800e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWVjMDJiOC04NjRhLTQyM2EtOTMyZC1lZjJiMmNhOTg3NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxNWVlNGVjLTA1NDUtNGI1My05MjJmLTgyMjM2MjQ4MDBlMyI6WyJyZWFkIl19LCJleHAiOjE3NTE2Nzg1NTUsIm5iZiI6MTc1MTY3Nzk1NX0.oSdxBhu_WIMB9t4zAkBDrE1a2BMXgL3Hbk4y-oFzX18&client=55ec02b8-864a-423a-932d-ef2b2ca98743&mode=fit","logoId":"315ee4ec-0545-4b53-922f-8223624800e3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EMTECH Support Center","sharedPortalName":"EMTECH Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the EMTECH Support Center","sharedPortalName":"EMTECH Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWVjMDJiOC04NjRhLTQyM2EtOTMyZC1lZjJiMmNhOTg3NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE2Nzg1NTUsIm5iZiI6MTc1MTY3Nzk1NX0.9o2BViUq18e4QgNbbyCEzN71P_dHl2XggJ1uqtaksAE&client=55ec02b8-864a-423a-932d-ef2b2ca98743&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"itm","projectId":10043,"serviceDeskId":8,"name":"IT Request","description":"<p>Welcome! You can raise a request for IT using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"92","name":"IT Support","descriptionHtml":"","callToAction":"IT Support","introHtml":"<p>IT Support</p>","icon":10556,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[31],"key":""},{"id":"98","name":"New Software Request","descriptionHtml":"","callToAction":"New Software Request","introHtml":"<p>If you need a new software, raise a request here.</p>","icon":10553,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[31],"key":""},{"id":"93","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Please raise your change request by completing the form below.</p>","icon":10534,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[32],"key":""},{"id":"89","name":"System Access Request","descriptionHtml":"<p>Please note that you are submitting the access request for ONLY one (1) person.</p>","callToAction":"System Access Request","introHtml":"<p>Submit a system access request.</p>","icon":10546,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[30],"key":""},{"id":"91","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10533,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Access Request"},{"id":31,"name":"IT Support"},{"id":32,"name":"Change Request"}],"orderMapping":{"31":[98,92],"32":[93],"30":[89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b23dc7b7-a746-381f-8a0b-b6bedfba32af","appLinkName":"","appLinkUrl":"","spaceKey":"ITM","spaceName":"IT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":8,"kbLinkDomainURLs":["https://futuremtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWVjMDJiOC04NjRhLTQyM2EtOTMyZC1lZjJiMmNhOTg3NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2NzkxNTUsIm5iZiI6MTc1MTY3Nzk1NX0.8FldwtZnGB4d5kehYXp5DhDm7YDv45f3OaJOQ9Ctecs","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"55ec02b8-864a-423a-932d-ef2b2ca98743","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":93,"projectId":10043,"issueType":{"id":"10065","name":"Change Request"},"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>Please raise your change request by completing the form below.</p>","instructions":"","icon":10534,"iconUrl":"https://futuremtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/93","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/93","calendarParams":{"firstDay":0,"date":"2025-07-04T18:12:35-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b23dc7b7-a746-381f-8a0b-b6bedfba32af","appLinkName":"","appLinkUrl":"","spaceKey":"ITM","spaceName":"IT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":8,"kbLinkDomainURLs":["https://futuremtech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NWVjMDJiOC04NjRhLTQyM2EtOTMyZC1lZjJiMmNhOTg3NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2NzkxNTUsIm5iZiI6MTc1MTY3Nzk1NX0.8FldwtZnGB4d5kehYXp5DhDm7YDv45f3OaJOQ9Ctecs","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"55ec02b8-864a-423a-932d-ef2b2ca98743","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-05-20T14:27:38.862974370Z","publish":{"jira":{"newIssueRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"IT Change Request","submit":{"lock":true,"pdf":false},"templateFormUuid":"d31f146c-5773-44d1-bd22-33498e768519"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"2eb41058-be18-4b99-b6e6-dadd707893b5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"8df1dca9-1e6b-456d-aee5-540604b28bfc"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"08fd86fa-d3d0-46e4-bae7-73e0f38fd906"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"d0318e98-61b4-49d5-a1a5-bf418368bab5"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"cb838c85-9b7d-421a-9f21-96a7b82c1ed2"}}]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"02577414-2f36-434d-bba1-4a914611bad0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"da32862b-52a7-4104-a9ae-e9b0b2a56ed3"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"da0bf89a-2ddf-4db5-9df7-46fea67e7ea5"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f1a476fc-d08b-45bc-820a-57063e80993f"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":11},"layout":"default","localId":"aeb39533-2693-4292-90c4-c0de03dd2551"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"e13e7fff-0ca4-4f39-8aa0-ee379436ecce"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"93a704b7-2b51-4a2c-90c5-4880936f9222"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"79673d93-5d43-47c5-afb1-497c7f77f06a"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"f69ba90d-3150-4948-a9b3-3cd10613b636"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"3f758558-ed68-4ae7-8714-5a287df04a19"}}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":17},"layout":"default","localId":"36073a9f-21f4-488c-b33e-b698b1b841f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"bb238e29-7350-48b8-a0e1-c52ef0a54116"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"1224b6df-0a30-4db3-ac4e-d0c838c0317f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"3406aa82-b133-4c9c-b4c0-915a9ef28ab2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"5c6fae97-364b-4b75-b1a2-62b914d348a2"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"e3a6a3e9-ac2b-4393-b70d-8fd740f59769"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"3e15832e-58d4-4d10-af8a-faffe1301ad1"}},{"type":"paragraph","content":[]}]}],"conditions":{"24":{"t":"sh","i":{"co":{"cIds":{"5":["10006"]}}},"o":{"sIds":["4"]}},"9":{"t":"sh","i":{"co":{"cIds":{"5":["10004","10005","10142"]}}},"o":{"sIds":["1"]}},"20":{"t":"sh","i":{"co":{"cIds":{"5":["10142"]}}},"o":{"sIds":["3"]}},"10":{"t":"sh","i":{"co":{"cIds":{"5":["2","3","4","1"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Normal Change","conditions":["9"]},"2":{"conditions":["10"]},"3":{"name":"Major change","conditions":["20"]},"4":{"name":"Emergency","conditions":["24"]}},"questions":{"12":{"type":"cs","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_10036","questionKey":""},"23":{"type":"pg","label":"Why is the risk justified?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"40":{"type":"cd","label":"Change risk","description":"","validation":{"rq":true},"jiraField":"customfield_10006","questionKey":""},"22":{"type":"pg","label":"Why is this expenditure justified?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"pg","label":"What was the rationale for those actions?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"Anticipated amount of downtime","description":"Number of hours","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"dt","label":"Anticipated completion date","description":"","validation":{"rq":false},"jiraField":"customfield_10054","questionKey":""},"5":{"type":"cd","label":"Change type","description":"","validation":{"rq":true},"jiraField":"customfield_10005","questionKey":""},"21":{"type":"no","label":"Anticipated cost","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"27":{"type":"pg","label":"Explain why this change needs to be fast tracked","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Describe the change","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"30":{"type":"um","label":"Select CAB approvers","description":"","validation":{"rq":false},"jiraField":"customfield_10003","questionKey":""},"15":{"type":"dt","label":"Anticipated start date","description":"","validation":{"rq":false},"jiraField":"customfield_10053","questionKey":""},"11":{"type":"cs","label":"What is the proposed change","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Add or change a server","other":false},{"id":"2","label":"Change website","other":false},{"id":"3","label":"DR Failover Test","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"6":{"type":"cd","label":"Reason for change","description":"","validation":{"rq":true},"jiraField":"customfield_10007","questionKey":""},"1":{"type":"us","label":"Change requested by","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""},"39":{"type":"cd","label":"Urgency","description":"","validation":{"rq":true},"jiraField":"customfield_10042","questionKey":""},"17":{"type":"pg","label":"Components","description":"List all components impacted","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"pg","label":"Describe any actions that have already been taken","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Anticipated amount of impacted users","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"d31f146c-5773-44d1-bd22-33498e768519"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-05-20T14:27:38.862974370Z","publish":{"jira":{"newIssueRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"IT Change Request","submit":{"lock":true,"pdf":false},"templateFormUuid":"d31f146c-5773-44d1-bd22-33498e768519"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"2eb41058-be18-4b99-b6e6-dadd707893b5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"8df1dca9-1e6b-456d-aee5-540604b28bfc"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"08fd86fa-d3d0-46e4-bae7-73e0f38fd906"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"d0318e98-61b4-49d5-a1a5-bf418368bab5"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"cb838c85-9b7d-421a-9f21-96a7b82c1ed2"}}]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":39},"layout":"default","localId":"02577414-2f36-434d-bba1-4a914611bad0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"da32862b-52a7-4104-a9ae-e9b0b2a56ed3"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"da0bf89a-2ddf-4db5-9df7-46fea67e7ea5"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f1a476fc-d08b-45bc-820a-57063e80993f"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":11},"layout":"default","localId":"aeb39533-2693-4292-90c4-c0de03dd2551"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"e13e7fff-0ca4-4f39-8aa0-ee379436ecce"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"93a704b7-2b51-4a2c-90c5-4880936f9222"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"79673d93-5d43-47c5-afb1-497c7f77f06a"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"f69ba90d-3150-4948-a9b3-3cd10613b636"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"3f758558-ed68-4ae7-8714-5a287df04a19"}}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":17},"layout":"default","localId":"36073a9f-21f4-488c-b33e-b698b1b841f5"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"bb238e29-7350-48b8-a0e1-c52ef0a54116"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"1224b6df-0a30-4db3-ac4e-d0c838c0317f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"3406aa82-b133-4c9c-b4c0-915a9ef28ab2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"5c6fae97-364b-4b75-b1a2-62b914d348a2"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"e3a6a3e9-ac2b-4393-b70d-8fd740f59769"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"3e15832e-58d4-4d10-af8a-faffe1301ad1"}},{"type":"paragraph","content":[]}]}],"conditions":{"24":{"t":"sh","i":{"co":{"cIds":{"5":["10006"]}}},"o":{"sIds":["4"]}},"9":{"t":"sh","i":{"co":{"cIds":{"5":["10004","10005","10142"]}}},"o":{"sIds":["1"]}},"20":{"t":"sh","i":{"co":{"cIds":{"5":["10142"]}}},"o":{"sIds":["3"]}},"10":{"t":"sh","i":{"co":{"cIds":{"5":["2","3","4","1"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Normal Change","conditions":["9"]},"2":{"conditions":["10"]},"3":{"name":"Major change","conditions":["20"]},"4":{"name":"Emergency","conditions":["24"]}},"questions":{"12":{"type":"cs","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_10036","questionKey":""},"23":{"type":"pg","label":"Why is the risk justified?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"40":{"type":"cd","label":"Change risk","description":"","validation":{"rq":true},"jiraField":"customfield_10006","questionKey":""},"22":{"type":"pg","label":"Why is this expenditure justified?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"pg","label":"What was the rationale for those actions?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"Anticipated amount of downtime","description":"Number of hours","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"dt","label":"Anticipated completion date","description":"","validation":{"rq":false},"jiraField":"customfield_10054","questionKey":""},"5":{"type":"cd","label":"Change type","description":"","validation":{"rq":true},"jiraField":"customfield_10005","questionKey":""},"21":{"type":"no","label":"Anticipated cost","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"27":{"type":"pg","label":"Explain why this change needs to be fast tracked","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Describe the change","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"30":{"type":"um","label":"Select CAB approvers","description":"","validation":{"rq":false},"jiraField":"customfield_10003","questionKey":""},"15":{"type":"dt","label":"Anticipated start date","description":"","validation":{"rq":false},"jiraField":"customfield_10053","questionKey":""},"11":{"type":"cs","label":"What is the proposed change","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Add or change a server","other":false},{"id":"2","label":"Change website","other":false},{"id":"3","label":"DR Failover Test","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"6":{"type":"cd","label":"Reason for change","description":"","validation":{"rq":true},"jiraField":"customfield_10007","questionKey":""},"1":{"type":"us","label":"Change requested by","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""},"39":{"type":"cd","label":"Urgency","description":"","validation":{"rq":true},"jiraField":"customfield_10042","questionKey":""},"17":{"type":"pg","label":"Components","description":"List all components impacted","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"pg","label":"Describe any actions that have already been taken","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Anticipated amount of impacted users","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"d31f146c-5773-44d1-bd22-33498e768519"},"linkedJiraFields":["customfield_10005","customfield_10006","customfield_10007","description","customfield_10053","customfield_10042","reporter","customfield_10054","customfield_10003","customfield_10036"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/8?xdm_e=https%3A%2F%2Ffuturemtech.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2OTdiNjZmNWM0ZDdhYjg5YTNkYTJhOTlmY2IxNDlhMWRkNjAzNmRlYjI3N2Y5NThjMzRiYWMyNWU4NWExZWI2IiwiaXNzIjoiZWU5ZGZmNGQtZGQwMS0zMGVkLThmNWYtYjJkYjMwYmQyNzE0IiwiY29udGV4dCI6e30sImV4cCI6MTc1MTY3ODg1NSwiaWF0IjoxNzUxNjc3OTU1fQ.a8sHZP9t4x0VgPv4qSu1dGqYlc9ly-vhW1ZoB_J0Jf0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVlOWRmZjRkLWRkMDEtMzBlZC04ZjVmLWIyZGIzMGJkMjcxNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2Z1dHVyZW10ZWNoLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2Z1dHVyZW10ZWNoLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IklUU00iLCJpZCI6IjEwMDQzIn19fSwiZXhwIjoxNzUxNjc4ODU1LCJpYXQiOjE3NTE2Nzc5NTV9.262zYcO877XYDYDSYuePjueIizSaFF41L4DC5kiR8wg\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://futuremtech.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://futuremtech.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ITSM\\\",\\\"id\\\":\\\"10043\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ITSM\\\",\\\"project.id\\\":\\\"10043\\\",\\\"servicedesk.serviceDeskId\\\":\\\"8\\\",\\\"servicedesk.requestTypeId\\\":\\\"93\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://futuremtech.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=futuremtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3abaaf23eb6e7c1e6deb16c136b442db0a1d3ad5_lout","baseUrl":"https://futuremtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://futuremtech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"55ec02b8-864a-423a-932d-ef2b2ca98743","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3a25ef832fde4237bc4e095091e1e6b8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}